FAQs
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Orders and delivery
How long does it take to process my order?
Orders are processed within 1–2 business days. You'll receive a tracking number by email as soon as your order has shipped.
How long does delivery take in South Africa?
Standard delivery takes 3–5 business days after dispatch. Local delivery and store pickup are also available at checkout.
Do you ship internationally?
Yes, we ship to 28 countries. International orders typically arrive within 7–14 business days, depending on your location and customs. All orders are dispatched from South Africa, and any customs duties or import taxes are the buyer's responsibility.
How much is shipping?
Shipping costs are calculated at checkout based on your delivery address and chosen delivery method. See our Shipping Policy for full details.
How do I track my order?
Use the tracking number in your shipping confirmation email, or visit our Track Order page.
Returns
Can I return a product?
For hygiene and safety reasons, we can't accept returns on beauty and personal care products, sale items or gift cards. If your order arrives damaged or defective, or you received the wrong item, please contact us straight away and we'll make it right.
How do I report a problem with my order?
Please inspect your order when it arrives and email us at cliquecosmetix2026@gmail.com with your order number and a photo of the issue. Items sent back without first contacting us can't be accepted. See our Refund Policy for full details.
Our products
What's the difference between OptiYouth™ and CliqueCosmetix™?
OptiYouth™ is our skincare and beauty-tools range, designed with mature skin in mind. CliqueCosmetix™ is our makeup line, with lip, brow and complexion products and brushes.
Where can I find ingredients and usage instructions?
Each product page includes a downloadable product leaflet (PDF). Please always check the ingredients on the packaging before use, especially if you have sensitive skin or known allergies, and patch test new products.
Which products are right for my skin?
We're happy to help you choose. Send us a message through our Contact page, by email or on WhatsApp.
Still have a question?
Email cliquecosmetix2026@gmail.com, call 072 636 3898 or message us on WhatsApp. We'll get back to you within 1–2 business days.